Returns & Shipping

 
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Return Policy

I gladly accept returns, exchanges, and cancellations

  • Contact me within: 14 days of delivery

  • Ship items back within: 30 days of delivery

  • Request a cancellation within: 24 hours of purchase

Returns:
In general, I do accept returns if notified withing 14 days after delivery of an item. However, I cannot accept returns for custom and personalized orders, which includes any print over 8x10.


Exchanges:



If you have ordered a print, I can also allow an exchange, so long as the exchanged print is the same size and material.

Cancellations:

In general, I accept cancellations that I receive within 24 hours of purchase. After 24 hours, the item you purchased is either being processed or is already at a production printing lab and cannot be cancelled. Please be mindful when purchasing of this time frame.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

  • Digital downloads

  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

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Shipping Policies

Free Shipping Guarantee!

I personally guarantee to shoppers in the US that items priced $35 and over, or orders from your shop totaling $35 and over, will not have added shipping costs when shipped within or to the US.

Processing Time:

The time I need to prepare an order for shipping varies. For details, see individual items.

PRINTS:

Ships within 1-3 business days and often much quicker. Same day or next day shipping is available if you want it really quickly-- just select priority shipping upgrade upon check out or send an email to inquire about special shipping requests.

CUSTOM-FRAMED PRINTS, CANVASES, METAL, AND GICLEE FINE ART: Ships within 3-5 business days and often much quicker.

SCHOOL SUPPLIES:

STANDARD BACKPACK: Backpacks without customization ship within 1-3 business days and often much quicker. Same day or next day shipping is available if you want it really quickly-- just select priority shipping upgrade upon check out or send an email to inquire about special shipping requests.

PERSONALIZED BACKPACK: Please be mindful that that shipping timeline for personalized items is dependent upon getting the customer’s approval so it will take longer. It can ship withing 3 days, but it could take longer.

NOTEBOOKS:

STANDARD NOTEBOOKS: Ships within 1-3 business days and often much quicker. Same day or next day shipping is available if you want it really quickly-- just select priority shipping upgrade upon check out or send a convo to inquire about special shipping requests.

PERSONALIZED NOTEBOOKS: Please be mindful that that shipping timeline for personalized items is dependent upon getting the customer’s approval so it will take longer. It can ship withing 3 days, but it could take longer.

PERSONALIZE NOTEBOOKS

Since production of personalized items is dependent upon getting the customer’s approval, your item can't be be processed or shipped until I receive customer approval. This means production and shipping timelines can take longer. It can ship within 3 days, but it could take longer.

Shipping Speed:

To provide free shipping and keep shipping costs love for my customers, generally unless a shipping upgrade is purchased, all Chub & Bug items ship economy speed. See below for timing for specific items:

PRINTS: Unless shipping upgrade is purchased, all prints ship economy or 7-10 business days

BACKPACKS: Unless shipping upgrade is purchased, all backpacks ship economy or 10-15 business days

NOTEBOOKS: Unless shipping upgrade is purchased, all prints ship economy or 7-10 business days

PUZZLES: Unless shipping upgrade is purchased, all prints ship economy or 7-10 business days